Connecting Our Customers To Their Data


Hundreds of clinicians are using MultiScale to revolutionize how their EHR data is used. Equipped with operationally relevant data, these clinicians have instant access to the real-time patient information they need to collaborate and make decisions in their everyday environments. 

Here are some of their stories.


“From a leadership perspective, MultiScale has: (1) provided the real-time transparency and data we needed and (2) helped us produce change.” 

Russ Kino, MD, Medical Director Emergency Services/CMIO, Providence Saint John’s Health Center 

“MultiScale has allowed us to pull data in an easy format in a few clicks. Having the data available to discuss has allowed us to reduce our left without being seen rate from 4.2% to 1.5% in the last 6 months.” 

Micah Kaluzny, Manager of Emergency Services, Providence Mt. Carmel 


“MultiScale is helping change the culture of the entire organization. By having information available from every PC, leaders can be proactive in terms of where we should be applying our resources to ensure patients get access to the quality care they deserve.” 

David Tam, MD, Chief Operating Officer, Providence Saint John’s Health Center 

“I like that with MultiScale we are able to see what is going on in the inpatient units, how that is affecting the ED, and the other way around. It’s bidirectional, and it’s really let us have a more collaborative relationship with our inpatient units.” 

Bonnie Wilson, Executive Director, Oregon Emergency Services


Recorded Customer Successes

The Emergency Department (ED) is the front door to your health system experience. ED overcrowding is a serious concern and can be associated with poor clinical quality, decreased patient satisfaction, and increased cost. Inpatient discharges are key to managing the daily influx of ED admissions and controlling the number of patients that have left without being seen. Patients that leave the ED without being seen cost a hospital between $290 and $7,400. MultiScale customers have improved ED operations as a result of having access to real-time patient information.

ED Length of Stay

ED length of stay is used as an ED performance indicator. Decreasing ED length of stay creates capacity to see more patients and can also lead to a decrease in left without being seen, among other benefits. 

ED Left Without Being Seen

Left without being seen is commonly used as a quality and performance indicator in the ED. While many factors can contribute to patients leaving before been seen by a provider, one common factor is long wait times associated with ED overcrowding. 


Customer Case Studies

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Celina Barba-Simic, MD, ED Medical Director, Providence Saint Joseph Burbank 

Physician Expedites ED Boarding with Access to Streaming Operational Data


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Meghan O'Connell, Regional Emergency Manager, Providence Health & Services 

Predictive EHR Data Helps Oregon Hospital Proactively Manage Flu Surge 


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Alisia Howard RN, BSN, Director of Emergency Services, Providence Medford Medical Center 

Solving ED Throughput is Simple When Caregivers Can See Their Own Data